Support

MealCraft — Plan. Prep. Plate.

MealCraft is built and supported by one person — Maina Njoroge — not a company or a support team. That shapes what you can expect: every message is read and answered personally, but there is no support desk staffed around the clock, and no promised turnaround.

Get in touch

Email

support@peaders.com

The fastest way to get help. Please include: what you were trying to do, what happened instead, and your device and OS version. Screenshots help a lot.

From inside the app

Open the Setup tab and use the Support & feedback box. It opens a pre-addressed email in your mail app — nothing is sent until you press send in your own mail app.

Common questions

How do I delete my account?

In the app, open the Setup tab, scroll to Delete my account, and type DELETE to confirm. This permanently removes your account and the data stored on your device. It cannot be undone and we cannot restore it afterwards.

If you subscribed through the App Store or Google Play, cancel that subscription in your device's subscription settings first — deleting your MealCraft account does not cancel store billing, because only Apple and Google can do that.

Where is my data stored?

Your household profiles, meal plans, shopping list, pantry, food log and imported recipes are stored on your own device. Your account (sign-in, subscription and trial records) is stored on our server. Full detail is in the Privacy Policy.

I lost my meal plans after clearing my browser / reinstalling

Because the planning data lives on your device, clearing site data or reinstalling the app removes it. MealCraft does not currently back up or sync that data between devices, so it cannot be recovered. This is a known limitation, not a bug.

The recipe library only shows a few recipes

MealCraft ships a small set of built-in recipes and loads the rest of the library from TheMealDB, a third-party service, over the internet. If that request fails, the app shows a banner saying the full library couldn't be loaded. Check your connection and reopen the Recipes tab.

The AI photo import or meal scan says it isn't available

Those features send your photo to an AI provider and need a server-side key to be configured. When it isn't, the app tells you so and falls back to entering the recipe or the food entry by hand — it never invents a result.

Billing and subscriptions

Paid subscriptions are not switched on yet. MealCraft does not currently charge for anything, and the server refuses any request that could result in a charge. When paid plans do go live, the terms are set out in the Terms of Use.

Reporting a security or privacy problem

Please email support@peaders.com with the details and do not post it publicly first. Privacy requests (access, correction, erasure) are covered in the Privacy Policy.